FAQ & POLICIES FOR BEAUTY STUDIO INC
The following FAQ and policies pertain to special event hair and makeup services. For additional service concerns, please email us or call 1-800-243-2240.
Upon reserving any future hair and makeup services, a deposit of $50 is due upon booking to guarantee date/time held for services.
Notify BEAUTY STUDIO INC of a cancellation/change here:
1-800-243-2240 or email firstname.lastname@example.org.
We understand plans change and the unexpected happens. In the circumstance of a change or cancellation to your reservation, please keep in mind our cancellation policy:
If you cancel up to 24 hours before your appointment, there is no charge and your deposit will be refunded. If you cancel less than 24 hours before your appointment, you will be charged 100% of your total appointment cost
**For holiday dates, we require 1 week cancellation notice (due to limited availability for new appointments)
Confirmation of Services
The client will RECEIVE any/all of the following methods to confirm service date/time: text, email and/or by phone. It is the client's responsibility to report any changes/concerns during confirmation of services.
Day of Services
It is the client's responsibility to assure the prompt arrival of all members of the party for start of services. In the event of a late arrival, client forfeits the appropriate time for completion of services and service standards. Services will be done to the best of the cosmetologists ability, given the delayed service start time.
It is the client's responsibility to notify Beauty Studio Inc of the EXACT location that will be traveled to. Please provide complete address and/or gate codes for access to house calls. For hotel/casino on location services, the client MUST notify Beauty Studio Inc at least 4 hours prior to service start time of the exact location (i.e. casino tower, specific elevator and/or hotel room number). In addition to location information, client must provide a phone number to be contacted at on the day of services. This phone number will be used by Beauty Studio Inc event coordinators and/or Beauty Studio Inc cosmetologists for proper communication with the client before the start of services. Failure to notify Beauty Studio Inc of proper communication method and/or exact location information prior to travel to the location could result in the delay of service start time and the proper time needed for completion of services. Beauty Studio Inc is not responsible for service start time delays due to client's failure to notify Beauty Studio Inc of client's phone number and/or exact location information.
ALL members of the client's party must be present upon service start time. We cannot guarantee availability for completion of services in the event of late arrival of party members.
Beauty Studio Inc recommends that ALL members of the party provide photo examples of the EXACT hair style and/or makeup style that the client would like. Beauty Studio Inc cosmetologists will give a thorough consultation to the client before the start of services and throughout the service, to assure service satisfaCtion. Beauty Studio Inc cosmetolOgists will do the best of their ability to duplicate style preferences, within abilities to do so. Please note: client needs to find photos of hair styles according to client's hair length. For example, if the photo given to the cosmetolOgist is an example of a long hair style and the client has medium length hair, the style will not look exact. The cosmetolOgist will explain this to the client and do the best of their ability to give a similar look.
For all formal styles, Beauty Studio Inc recommends the hair to be washed the day before - as the natural oils in the hair help to hold the style better and longer. Beauty Studio Inc provides all styling products needed to hold styles as long as possible. If the client prefers to wash their hair the day of, Beauty Studio Inc cosmetolOgists will do the best of their ability to style (clean hair);, however, it may not hold as long as hair with natural oils. If the client prefers to wash their hair the day of their appointment, the hair must be completely dry and ready for styling prior to the scheduled appointment. If the client's hair is damp upon service start time (with the exception of blowouts) the client will be charged an additional fee to dry the hair.
It is to the client's reSponsibility to notify Beauty Studio Inc cosmetologists of any allergies prior to all hair and makeup services. For makeup services, please have all members of party having makeup services to have faces clean prior to makeup services. Beauty Studio Inc provides all moistuRizers and makeup products needed for makeup services. According to client's preference- client's personal makeup may be used, however, it is not guaranteed to last as long or as well as Beauty Studio Inc's professional makeup lines. Beauty Studio Inc uses all professional makeup lines for traditional and airbrush makeup services.
Service add-ons to hair/makeup is available and subject to day of service availability. In the event of service change/add-on requests, the client may discuss this with the cosmetolOgists on the day of services.
100% service satisfaCtion is the standard at Beauty Studio Inc. Our event coordinators and cosmetologists will do the best of their ability to assure services rendered are to the client's standards. Prior to the departure and/or end of services, Beauty Studio Inc cosmetologists will ask each individual client how they feel about their hair/makeup style. It is the client's responsibility to notify the cosmetolOgist and/or event coordinator if they would like anything changed prior to the departure of the cosmetolOgist. If no notification has been made, Beauty Studio Inc assumes that the client is 100% satisfied with their service. Please note: Beauty Studio Inc has a strict "no refund" policy for hair/makeup services received for events. It is the client's responsibility to notify Beauty Studio Inc prior to departure if they are unsatisfied.
Remaining balance(s) are due upon completion of services.
For the client's convenience, gratuity may be added in cash or to a credit card upon checkout.
For additional information and/or concerns, please email us at: email@example.com or call 1-800-243-2240 to speak with a booking agent.